Frequently asked questions
Everything you need to know about ordering from Jolvexia — shipping, delivery times, returns, sizing and how our made-to-order printing works. Still stuck after reading? A real person answers every email.
How long does delivery take?
Production takes between 1 and 3 business days, followed by a shipping transit time of 5–7 business days.
What is your return policy?
If you receive a defective or misprinted item, please report it within 7 days for a return or exchange.
What does 'printed on demand' mean?
'Printed on demand' means we print each item as it is ordered, minimizing waste and ensuring freshness.
How do I choose the right size?
Refer to our sizing chart for precise measurements. If in doubt, consider your preferred fit and check the specific dimensions for each design.
How should I care for the print?
To maintain the print, machine wash cold inside-out, tumble dry low, and avoid ironing directly on the print.
How secure is your checkout?
Checkout security is a priority; we use secure payment processing to protect your information throughout your shopping experience.
Can I track my order?
Yes, once your order has shipped, you'll receive a confirmation email with tracking information to monitor its progress.
How can I contact you?
For any inquiries, feel free to reach out to us at [email protected]. We typically respond within 1 business day.
Where do you ship?
We ship worldwide. Your exact shipping rate is set by your destination country and shown at checkout before you pay.
Still stuck? Read our shipping and refund & returns policies, or get in touch.